CARE INSTRUCTIONS

We recommend washing all products inside out on cold and hang drying. If using heat, tumble dry on low and immediately remove once dry. Following these instructions will ensure that your garment stays in the best possible shape.

 

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FAQ - CUSTOM TEAM GEAR

Thank you for choosing World’s Fastest Humans.  We are pleased you have chosen us to make your custom uniforms.  We look forward to creating a great product for your team.  To avoid any delays with your order, please review this FAQ/Disclosure sheet thoroughly, as it answers many of the questions you may have as you go through the custom process.

 

WHEN DOES MY ORDER BECOME OFFICIAL?

An order request must be sent in via email or on an official school board letter accompanied by payment to be considered an official order. The order date and estimated delivery date begins ONLY when the required deposit (not the design fee) has been paid or from the date the school board purchase order has been received by us.

CAN I MAKE CHANGES TO MY ORDER?

Any changes to your original order must be made within three (3) days of your order becoming official.  After three (3) days, (including weekends) NO changes, additions or subtractions will be allowed.  This ensures the process runs smoothly and allows us to better serve you, our client, without delays.  Any additional changes will constitute a new order and be subject to a new delivery date.  

WHAT IF I NEED TO ADD TO MY ORDER?

Once a deposit has been made, it is considered an official order and the production process begins. We understand you may have new athletes or walk-ons, however additional uniforms ordered 72 hours after an order has become official will be considered a new order and will be subject to a new delivery date.  No exceptions!

SIZING

A sizing kit will be provided at the request of the client. Sizing is the responsibility of the client.  World’s Fastest Humans assumes no responsibility for sizing your athletes. If your athlete is between sizes, order the next larger size. The sizing kit must be returned after use or a hold will be placed on your account.

OFFICIAL COMMUNICATIONS

No text messages or phone calls will be accepted for ANY changes to your order, official communication or any design approvals.  All official communication must be sent via email.  This ensures the accuracy of our communications and better serves you, the client, through the custom process.

DESIGN APPROVAL and COLOR APPROVALS

We work closely with you throughout the design process.  Our goal is to create an amazing design for you the first time. However, we understand tweaks or changes may be required. We are happy to revise your design and send a new mock up. Every client is allotted 3 mock ups in total, a fee may be charge for additional mock ups. Once you have selected and have approved your final design and color, we require an email of approval to begin production of your uniforms.

DESIGN FEE

All designs created by our designers are the property of World’s Fastest Humans.  World’s Fastest Humans will provide a maximum of three (3) mock ups of your team design/colors at no additional charge. Please see our Design Fee section for more information. 

SHIPPING

We process and ship orders Monday through Friday only. Shipping days do not include weekends or holidays.  We typically ship FEDEX or USPS Ground. If you need items delivered overnight, please let us know. You are responsible for any additional fees that may occur.

DELIVERY DATE

The 4-6 week delivery date is an ESTIMATE only and does not include the design process. In custom production, delays can occur, hence the projected delivery date.  While we will work hard to ensure deadlines are met, this date is NOT a guarantee. Please plan accordingly when placing your orders.  

RUSH ORDERS

Rush orders are processed, manufactured, and shipped in 3 weeks, this does not include shipping time. Each piece will be $5 extra or $10 extra per uniform. Please contact for more information on our rush order process. 

EXCHANGES, DAMAGED ITEMS, AND RETURNED ITEMS

We do not provide refunds on custom orders.  No exceptions!  If an item is received damaged or is defective, we will gladly repair or exchange it for you. In the case of a replacement, you must return the damaged uniform before the new uniform is sent out.  Any exchanged goods must be unworn and in good condition.